Terms and refund policy
Refunds and reprints
Every book is made for one child, so we can't take returns because you changed your mind. If something is wrong with your book or its delivery, email us and we'll make it right.
No returns by mail. Because each book is personalized, we don't accept returned books, and you never need to send one back. If something is wrong, a photo is all we need, and your book is yours to keep.
We'll reprint your book for free, or refund it, when:
- It arrives damaged, misprinted, or with pages missing or out of order.
- The book doesn't match what you entered: a different name, the wrong grown ups or pet, or a character that doesn't match the look you chose.
- It's lost in the mail: tracking shows no delivery 10 business days after the estimated date.
- Your digital book won't open or download. We'll fix it or send a new file within 2 days.
We'll reprint it at a reduced price (currently $30) when:
- A name or detail was misspelled when it was entered. Please check your free preview before ordering; it shows every page.
- You'd like a change after printing, such as a different outfit or an added sibling.
What isn't covered:
- Small differences between the screen and the printed colours, which are normal for printed books.
- Delays caused by the carrier after the book has shipped. Delivery dates are estimates; if an Expedited or Express book misses its window, we'll refund the upgrade.
- Refunds on digital books. Because they're delivered instantly, digital books aren't refundable, but we'll always fix a file that doesn't open or doesn't match what you entered.
Cancelling. You can cancel for a full refund within 1 hour of ordering, before the book goes to print. After that it's already being printed and can't be cancelled.
How to ask. Email hello@mydiwalibook.com within 30 days of delivery with your order number and a photo of the problem. We'll reply within 2 business days, and we'll always try a reprint or fix first. Refunds go back to your original payment method and usually arrive within 5 to 10 business days. Please reach out to us before opening a dispute with your bank; it's almost always faster for us to fix it directly.
Terms of sale and use
Who we are. My Diwali Book is made by Marigold Books, a small business run by Pratik Desai in Needham, Massachusetts. Contact: hello@mydiwalibook.com.
Ordering. You must be 18 or older to place an order. Prices are in US dollars, and sales tax is added at checkout where required. Hardcovers ship to US addresses only and are printed and shipped by our printing partners, Lulu and RPI Print.
Your book is personalized. You're responsible for the details you enter, such as names and spellings. We use them only to make and deliver your book. We never ask for or store photos of your child.
About the pictures. Illustrations are created with AI from the look you choose, then checked page by page. They're a friendly illustrated likeness, not a portrait, and the art style can vary slightly between books.
What you can do with your book. The book is yours to keep, read, gift and share photos of. The story, artwork and design remain ours, so please don't resell or republish them.
Promo codes. One code per order, no cash value, and each code works once. Codes can't be applied after an order is placed.
Our responsibility. We do our best to make every book right and deliver it on time. If something goes wrong, our refund and reprint policy above is how we make it right, and our responsibility is limited to the amount you paid for the order.
Changes. We may update these terms; the version on the site when you order is the one that applies.
Law. These terms are governed by the laws of Massachusetts.
Last updated: October 31, 2026.